Your Rights and Important Information

Accessing Your Child’s Therapy Records

As a parent or legal guardian, you have the right to request access to your child’s therapy records in accordance with Texas law. To request records from this practice:

  • Please submit your request in writing

  • Include your child’s name, date of birth, dates of services, and the specific records you are requesting.

  • Requests may be emailed or sent through the Client Portal to your clinician.

    We will respond to requests within the timeframe required by law. Some limits may apply to protect your child’s privacy and therapeutic well-being. If you have questions, we are happy to talk to you about the process.

Licensing and Professional Oversight

This practice is licensed and regulated by the Texas Behavior Health Executive Council, which oversees professional counselors in Texas.

If you would like to contact the Council regarding licensure or professional standards, you may do so at:

1801 Congress Ave., Ste. 7.300

Austin, Texas 78701

(512) 305-7700

Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

https://bhec.texas.gov

 

Questions or Concerns About Care

If you have a concern related to health care services and medical privacy rights, you may file a consumer complaint with the Texas Office of the Attorney General - Consumer Protection Division.

Complaints may be submitted online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Phone: 1800-621-0508